Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Zentia Home Pte. Ltd. (“Zentia Home”, “we”, “us”, or “our”), a company registered in Singapore.

By creating an account, purchasing a setup package, subscribing to a plan, or otherwise using our Services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein.

If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Definitions

• “Services” — the Zentia Home platform, website, mobile application, Smart Home Hub, device integrations, automations, and all related services.
• “Platform” — the Zentia Home web and mobile application used to control and manage smart home devices.
• “Smart Home Hub” — the physical device installed in your property that connects to and controls your smart home devices locally.
• “Hardware” — smart switches, sensors, IR hubs, cameras, blind motors, and other physical devices included in your setup package.
• “Setup Package” — a one-time installation and configuration service (Zentia Ease, Zentia Flow, or Zentia Estate).
• “Subscription” — the monthly or annual platform access plan (Zentia Start, Zentia Plus, or Zentia Scale).
• “Authorised User” — any person you permit to access or use the Services through your account, including household members, guests, and tenants.
• “Property” — the physical premises where our Services are installed.

3. Eligibility and Account Registration

To use our Services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of Singapore.

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

You are responsible for ensuring that all Authorised Users in your household are informed of and comply with these Terms. You remain liable for their actions when using the Services.

4. Description of Services

Zentia Home provides:

• Smart home setup — professional consultation, hardware installation, device configuration, and automation programming
• Platform access — a web and mobile dashboard for controlling devices, managing automations, and monitoring your home
• Remote access — secure remote control of your smart home through encrypted VPN tunnels
• Ongoing support — technical assistance, firmware updates, and system health monitoring
• Property management features — multi-property dashboards, guest access, and occupancy tools (Zentia Scale plan)

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable.

5. Hardware and Installation

5.1 Setup packages

Setup packages include hardware, professional installation, configuration, and automation programming as specified in the package description. Final pricing is confirmed during your consultation and may vary based on property size, complexity, and specific requirements. All prices are in Singapore Dollars (SGD), exclusive of GST unless otherwise stated.

5.2 Installation

Installation includes all components except smart switches and power outlets, which must be installed by a licensed electrician of your choice. We will coordinate with your electrician as needed. You are responsible for ensuring that your property’s electrical wiring meets safety standards.

5.3 Hardware warranty

All hardware included in your setup package comes with a 12-month warranty from the date of installation, covering manufacturing defects under normal use. This warranty does not cover damage caused by misuse, modification, power surges, water damage (unless the device is rated for water exposure), or unauthorised repair.

Hardware manufactured by third parties (e.g., Aqara, Philips Hue, Yale) may be subject to the manufacturer’s own warranty terms in addition to ours.

5.4 Ownership

Upon full payment, you own the physical hardware installed in your property. The Smart Home Hub software and the Zentia Home Platform remain our intellectual property and are licensed to you, not sold.

6. Subscription Plans and Fees

6.1 Plans

We offer the following platform subscription plans:

• Zentia Start — free, with basic dashboard and control features
• Zentia Plus — SGD $10/month, with unlimited dashboards, energy insights, AI suggestions, and email support
• Zentia Scale — SGD $20/property/month, with multi-property management, guest access, work order system, and priority support

Annual billing is available for Zentia Plus, with 2 months free. Volume discounts are available for Zentia Scale (15% off for 10+ properties, 25% off for 25+ properties).

6.2 Billing and payment

Subscription fees are billed in advance on a monthly or annual basis. Setup package fees are invoiced upon agreement and are due before installation commences, unless otherwise agreed in writing.

All payments are processed through our secure third-party payment provider. We accept major credit/debit cards and bank transfers. You authorise us to charge your selected payment method for all applicable fees.

6.3 Auto-renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. We will send a reminder email at least 7 days before renewal.

6.4 Price changes

We may adjust subscription fees with at least 30 days’ written notice. Price changes take effect at the start of your next billing period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

6.5 Failed payments

If a payment fails, we will attempt to charge your payment method again and notify you. If payment remains unsuccessful after 14 days, we may suspend access to paid features. Your account will be downgraded to the Zentia Start (free) plan until payment is resolved. We will not delete your data during this period.

7. Cancellation, Termination, and Refunds

7.1 Cancellation by you

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until then.

7.2 Refunds

• Setup packages — if you cancel before installation begins, you will receive a full refund. Once installation has commenced, refunds are not available for the installation service. Hardware that has not been installed may be returned within 14 days for a refund.
• Subscriptions — we do not provide refunds for partial billing periods. If you cancel mid-cycle, you retain access until the end of the period.

7.3 Termination by us

We may suspend or terminate your account if you:

• Breach these Terms or our Acceptable Use Policy
• Fail to pay fees after the 14-day grace period
• Use the Services for illegal purposes
• Engage in conduct that may harm us, our users, or third parties

We will provide reasonable notice before termination where practicable, except in cases of serious or urgent violations.

7.4 Effect of termination

Upon termination:

• Your access to the Platform will be revoked
• You will have 30 days to export your data (automation configurations, energy reports, etc.)
• After 30 days, we will delete your account data in accordance with our Privacy Policy
• Hardware you own remains yours; devices will continue to function locally through the Smart Home Hub but without remote access or cloud features
• Any outstanding fees remain payable

8. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Conduct illegal surveillance or monitoring of any person without their knowledge and consent
• Tamper with, reverse engineer, decompile, or disassemble the Platform, Smart Home Hub software, or any related technology
• Attempt to gain unauthorised access to other users’ accounts, properties, or devices
• Interfere with or disrupt the Services, servers, or networks
• Circumvent any security measures, rate limits, or access controls
• Use the Services to distribute malware, spam, or harmful content
• Resell, sublicense, or commercially exploit the Services without our written consent

9. Device Compatibility and Third-Party Integrations

Our platform integrates with thousands of smart home devices from various manufacturers. However, we cannot guarantee compatibility with every device model or firmware version.

• Third-party devices are subject to their manufacturer’s terms, warranties, and limitations
• Manufacturers may release firmware updates that affect compatibility with our platform; we will make reasonable efforts to maintain compatibility but cannot guarantee uninterrupted integration
• The proper functioning of third-party devices depends on factors outside our control, including your Wi-Fi network, internet connection, and the device manufacturer’s cloud services
• We are not responsible for any loss or damage arising from the malfunction of third-party devices or services

10. Automation and Service Reliability

IMPORTANT: The Services are not designed or intended to be used as a life-safety system or for any time-critical, emergency, or mission-critical purpose.

• Automations may not trigger — smart home automations depend on device connectivity, sensor accuracy, network availability, and power supply. We do not guarantee that automations will execute reliably in every circumstance.
• Not a security system — while our platform can integrate with security devices (cameras, door sensors, smart locks), it is not a substitute for a professionally monitored security system or emergency services. Do not rely solely on Zentia Home for the safety of persons or property.
• Not a fire/safety alarm — smoke detectors, carbon monoxide sensors, and water leak sensors integrated with our platform are supplementary tools. They do not replace certified fire alarm systems or satisfy building code requirements.
• Internet dependency — remote access and cloud features require an active internet connection. Local automations will continue to run on the Smart Home Hub during internet outages, but you will not be able to control your home remotely.

We recommend that you maintain appropriate homeowner’s or renter’s insurance and do not rely on smart home devices as your sole means of security, safety monitoring, or emergency response.

11. Intellectual Property

11.1 Our intellectual property

The Platform, Smart Home Hub software, documentation, designs, algorithms, automation frameworks, and all related intellectual property are and remain the exclusive property of Zentia Home or our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your personal or business purposes in connection with the Services.

11.2 Your content

You retain ownership of your data, including automation configurations, dashboard layouts, and device settings. You grant us a limited licence to use this data solely to provide and improve the Services.

11.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that feedback into our products and services without obligation to you.

12. Warranty Disclaimer

EXCEPT FOR THE EXPRESS HARDWARE WARRANTY IN SECTION 5.3, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will be uninterrupted, error-free, or completely secure
• All defects will be corrected
• The Services will meet your specific requirements
• Any particular device or integration will function without interruption

Nothing in these Terms excludes or limits any warranty that cannot be excluded or limited under applicable Singapore law, including the Unfair Contract Terms Act (Cap. 396).

13. Limitation of Liability

13.1 Exclusion of certain damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENTIA HOME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

13.2 Liability cap

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU HAVE PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

13.3 Exceptions

Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under the Unfair Contract Terms Act (Cap. 396) or other applicable Singapore law

14. Indemnification

You agree to indemnify and hold harmless Zentia Home, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms or applicable law
• Your misuse of the Services
• Your use of the Services for illegal surveillance or monitoring
• Any claim by a third party relating to your use of the Services
• Your failure to maintain adequate property insurance

This indemnification obligation is subject to the reasonableness requirements under the Unfair Contract Terms Act (Cap. 396) of Singapore.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, fires, floods, earthquakes, or extreme weather events
• Epidemics, pandemics, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Cyber attacks, distributed denial-of-service attacks, or security breaches affecting our infrastructure
• Internet service provider outages or telecommunications failures
• Cloud infrastructure failures (e.g., AWS, Supabase)
• Power outages or electrical grid failures
• Third-party device firmware issues or manufacturer cloud service outages
• Zigbee, Z-Wave, Matter, or other communication protocol disruptions
• Strikes, labour disputes, or supply chain disruptions

We will make reasonable efforts to mitigate the impact of any force majeure event and will resume performance as soon as practicable.

16. Service Level

16.1 Platform availability

We target 99.9% uptime for the Zentia Home Platform (web and mobile dashboard), measured monthly, excluding scheduled maintenance windows.

16.2 Scheduled maintenance

We will provide at least 48 hours’ notice for scheduled maintenance that may affect service availability. Maintenance will be scheduled during off-peak hours (typically between 2:00 AM and 6:00 AM SGT) where possible.

16.3 Local operation

Your Smart Home Hub is designed to operate independently of our cloud platform. Local automations, device control, and scenes will continue to function during platform outages or internet disruptions.

16.4 Remedy

If the Platform experiences downtime exceeding our availability target in any calendar month, Zentia Plus and Zentia Scale customers may request a service credit equal to a pro-rated portion of their monthly subscription fee for the affected period. Service credits are the sole and exclusive remedy for downtime.

17. Dispute Resolution

17.1 Good faith negotiation

In the event of any dispute arising out of or relating to these Terms, the parties shall first attempt to resolve the matter through good faith negotiation within 30 days of written notice of the dispute.

17.2 Mediation

If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation administered by the Singapore Mediation Centre (SMC) in accordance with its mediation rules.

17.3 Litigation

If mediation is unsuccessful or either party elects not to mediate, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Singapore.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

19. Modification of Terms

We may update these Terms from time to time. When we make material changes:

• We will update the “Last updated” date at the top of this page
• We will notify you by email at least 30 days before the changes take effect
• We will post a notice on our website and within the Platform

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription and close your account before the changes take effect.

20. General Provisions

20.1 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

20.2 Entire agreement

These Terms, together with our Privacy Policy and any applicable order forms or service agreements, constitute the entire agreement between you and Zentia Home with respect to the Services and supersede all prior agreements and understandings.

20.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.

20.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20.5 Notices

We may send notices to the email address associated with your account. You may send notices to us at the contact information provided below. Notices are deemed received when sent by email (upon delivery confirmation) or when delivered by post (upon receipt).

21. Contact Information

For questions about these Terms, please contact us: